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TransparentBPO — HR & Workforce SaaS

A custom HR, time-tracking and intranet SaaS for a multi-national call-center operation — credited with a 40% lift in productivity.

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TransparentBPO runs contact-center operations across borders. We built the custom SaaS platform and intranet that their workforce runs on every day.

The problem

A multi-national BPO lives and dies by workforce efficiency — scheduling, time, HR workflows and internal communication across sites and time zones. Off-the-shelf tools didn't fit the way they actually operated, and the seams between systems were costing real hours.

What we built

A tailored HR and time-tracking SaaS plus a company intranet — one place for scheduling, attendance, HR workflows and the day-to-day operations of a distributed call center, built around their process instead of forcing them into someone else's.

The result

The platform was credited with a ~40% increase in productivity — the kind of outcome that only comes from software shaped to the business, not bolted onto it.

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