Score and improve agent interaction quality
Expert setup, configuration and rollout of the leading platform on the market.
Extensions, custom modules and workflows on top of your existing platform.
Clean, reliable integrations that connect this into the rest of your stack.
Ongoing management, monitoring and optimization so it keeps performing.
Contact center QA software evaluates and scores agent interactions to improve quality. Romanov Solutions implements, customizes, and integrates QA tooling. Whether you need a custom build, a faster implementation, or a tailored clone you own outright, Romanov Solutions delivers Contact Center Quality Assurance Software that fits how your team actually works — engineered to scale and built to last.
We start with your real workflow, not a template. From discovery through architecture, delivery and support, you get senior engineers who have shipped Customer Service in production — not a hand-off to juniors. Every engagement is scoped honestly and built to integrate cleanly with the rest of your stack.
Based in Hallandale Beach, Florida, we provide hands-on, in-person Contact Center Quality Assurance Software across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach and Bal Harbour, backed by a worldwide global team for clients anywhere. You get local accountability with global delivery capacity.
Headquartered in Hallandale Beach, Florida, we provide on-site and remote Contact Center Quality Assurance Software development & integration across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach, Bal Harbour, Surfside and Dania Beach — backed by a worldwide global team delivering around the clock. Local businesses get in-person support; clients anywhere get the same senior engineering.
Service ZIP codes include 33009, 33019, 33020, 33021, 33023, 33024, 33025, 33004, 33154, 33160, 33180, 33162, 33139, 33141, 33301, 33308, 33312, 33027, 33028, 33029, 33010, 33431.
Guide customers through screens in real time
Internet-based voice calling for businesses
Track and attribute inbound phone calls
Build and distribute customer surveys
Measure loyalty with Net Promoter Score
Log, track, and resolve customer complaints
Self-service articles and documentation hubs
Author online help and user manuals
Let customers resolve issues on their own
Tell us what you need — we'll scope it honestly and show you the fastest path to production.