Support customers across social channels
A custom-built solution, engineered from the ground up for your exact workflow.
Expert setup, configuration and rollout of the leading platform on the market.
Extensions, custom modules and workflows on top of your existing platform.
Clean, reliable integrations that connect this into the rest of your stack.
Ongoing management, monitoring and optimization so it keeps performing.
Social customer service software manages support across social media channels. Romanov Solutions builds, implements, customizes, and integrates social support tools. Whether you need a custom build, a faster implementation, or a tailored clone you own outright, Romanov Solutions delivers Social Customer Service Software that fits how your team actually works — engineered to scale and built to last.
We start with your real workflow, not a template. From discovery through architecture, delivery and support, you get senior engineers who have shipped Customer Service in production — not a hand-off to juniors. Every engagement is scoped honestly and built to integrate cleanly with the rest of your stack.
Based in Hallandale Beach, Florida, we provide hands-on, in-person Social Customer Service Software across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach and Bal Harbour, backed by a worldwide global team for clients anywhere. You get local accountability with global delivery capacity.
Headquartered in Hallandale Beach, Florida, we provide on-site and remote Social Customer Service Software development & integration across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach, Bal Harbour, Surfside and Dania Beach — backed by a worldwide global team delivering around the clock. Local businesses get in-person support; clients anywhere get the same senior engineering.
Service ZIP codes include 33009, 33019, 33020, 33021, 33023, 33024, 33025, 33004, 33154, 33160, 33180, 33162, 33139, 33141, 33301, 33308, 33312, 33027, 33028, 33029, 33010, 33431.
Analyze calls and chats for insights
Visualize and design customer journeys
Real-time chat to convert and support website visitors
Internet-based voice calling for businesses
Capture and share organizational knowledge
Mine call audio for trends and compliance
Self-service articles and documentation hubs
Engage and qualify leads through chat
Centralized feedback programs for large orgs
Tell us what you need — we'll scope it honestly and show you the fastest path to production.