Analyze calls and chats for insights
A custom-built solution, engineered from the ground up for your exact workflow.
Expert setup, configuration and rollout of the leading platform on the market.
Extensions, custom modules and workflows on top of your existing platform.
Clean, reliable integrations that connect this into the rest of your stack.
Conversation intelligence software transcribes and analyzes calls and chats for coaching and insight. Romanov Solutions builds, implements, and integrates these tools. Whether you need a custom build, a faster implementation, or a tailored clone you own outright, Romanov Solutions delivers Conversation Intelligence Software that fits how your team actually works — engineered to scale and built to last.
We start with your real workflow, not a template. From discovery through architecture, delivery and support, you get senior engineers who have shipped Customer Service in production — not a hand-off to juniors. Every engagement is scoped honestly and built to integrate cleanly with the rest of your stack.
Based in Hallandale Beach, Florida, we provide hands-on, in-person Conversation Intelligence Software across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach and Bal Harbour, backed by a worldwide global team for clients anywhere. You get local accountability with global delivery capacity.
Headquartered in Hallandale Beach, Florida, we provide on-site and remote Conversation Intelligence Software development & integration across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach, Bal Harbour, Surfside and Dania Beach — backed by a worldwide global team delivering around the clock. Local businesses get in-person support; clients anywhere get the same senior engineering.
Service ZIP codes include 33009, 33019, 33020, 33021, 33023, 33024, 33025, 33004, 33154, 33160, 33180, 33162, 33139, 33141, 33301, 33308, 33312, 33027, 33028, 33029, 33010, 33431.
Build and distribute customer surveys
Automate routine support tasks and workflows
Rule-based and scripted bots for support flows
Automate conversations with AI-powered chatbots
Track, route, and resolve customer support tickets
Self-service articles and documentation hubs
Support customers across social channels
Bots that resolve issues without agents
Capture and share organizational knowledge
Tell us what you need — we'll scope it honestly and show you the fastest path to production.