Manage customer and employee experience programs
A custom-built solution, engineered from the ground up for your exact workflow.
Expert setup, configuration and rollout of the leading platform on the market.
Extensions, custom modules and workflows on top of your existing platform.
Clean, reliable integrations that connect this into the rest of your stack.
Ongoing management, monitoring and optimization so it keeps performing.
Experience management software runs CX and EX programs across journeys and channels. Romanov Solutions builds, implements, customizes, and integrates XM platforms. Whether you need a custom build, a faster implementation, or a tailored clone you own outright, Romanov Solutions delivers Experience Management Software that fits how your team actually works — engineered to scale and built to last.
We start with your real workflow, not a template. From discovery through architecture, delivery and support, you get senior engineers who have shipped Customer Service in production — not a hand-off to juniors. Every engagement is scoped honestly and built to integrate cleanly with the rest of your stack.
Based in Hallandale Beach, Florida, we provide hands-on, in-person Experience Management Software across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach and Bal Harbour, backed by a worldwide global team for clients anywhere. You get local accountability with global delivery capacity.
Headquartered in Hallandale Beach, Florida, we provide on-site and remote Experience Management Software development & integration across Hallandale Beach, Hollywood, Aventura, Sunny Isles Beach, Golden Beach, Bal Harbour, Surfside and Dania Beach — backed by a worldwide global team delivering around the clock. Local businesses get in-person support; clients anywhere get the same senior engineering.
Service ZIP codes include 33009, 33019, 33020, 33021, 33023, 33024, 33025, 33004, 33154, 33160, 33180, 33162, 33139, 33141, 33301, 33308, 33312, 33027, 33028, 33029, 33010, 33431.
Managed support delivered by an expert team
Engage customers across the lifecycle
Automate routine support tasks and workflows
Unify customer data into a single profile
Log, track, and resolve customer complaints
Bots that resolve issues without agents
Self-service articles and documentation hubs
Guide new customers to first value fast
Hosted phone systems for business voice
Tell us what you need — we'll scope it honestly and show you the fastest path to production.